Policies
SHIPPING
Primary shipping will be Via Fed-Ex ground. UPS shipping is available
for an extra charge. Truck shipments do not include a lift-gate service.
If you require lift-gate service, you will be charged the fees imposed
by the truck line. You may be required to help unload merchandise.
Most in stock orders shipped the same day if entered by 12:00 CST.
Please allow extra shipping time during holidays! We ship only within
the contiguous United States.
A. Special expedited shipping methods available upon request at
an extra charge.
B. Appropriate tax rates collected for Texas only on Internet transactions.
Please inspect your packages carefully upon receipt. Claims for
damages must be filed with the carrier immediately and all original
packaging must be saved. We will be glad to assist in any way possible
in the event of a damaged shipment.
RETURNS
Texas Tool & Hardware will credit you for any unused stock item
returned in the original carton for any reason within 30 days of
original purchase. ITEMS MUST BE IN NEW, UNUSED and RESALABLE CONDITION.
Please contact us for an RGA (Return Goods Authorization) prior
to shipping any product back to us. Please pack the item securely
and ship back with a copy of your invoice (save your original),
and a note with your daytime phone number and reason for return
and we will promptly credit your credit card the amount of the original
purchase less shipping charge. It will be your responsibility to
assume shipping charges if you choose to return an item. A copy
of your Credit will be mailed to you immediately. Customer is responsible
for all freight charges unless it was our error. Special order items
or closeouts are not returnable. Some items may be subject to a
restocking charge.
A. Credit for freight will be issued on any defective item with
an "out of box" failure.
SECURITY
Texas Tool & Hardware has security measures in place to protect
the loss, misuse and alteration of the information under our control.
This includes actively monitoring the hosting servers and networks
for activities intended to disrupt provision of our services. This
information is protected by Secure Socket Layer and card information
encryption provided by our hosting company.
WARRANTY
All tools sold by Texas Tool & Hardware are covered by the Manufacturers
warranty. We have compiled a list of manufacturer customer service
numbers and web addresses to assist you in finding the branch or
service center near you. Please be sure to keep and read the manufacturers
warranty card that came with your tool purchase.
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